About RACE

RACE is a novel strategy to enhance patient care.  For traditional referrals, patients often wait months to see a specialist, however minor advice may be all that is needed.  An educational interaction with knowledge transfer is encouraged when the specialist answers the call.  In the spirit of “capacity building”, specialists are recruited for their interest in teaching and communication as well as their recognition as key opinion leaders.  Compensation for physicians is via fee for service billing.  While any FP could call any specialist, prior to RACE, it was on a “catch me if you can” basis and there was no guarantee that a specialist could be contacted or would call back in a timely manner.  The RACE line provides structure to promote easy accessibility while allowing for sustainability through an organized rotation.  Patients may have their healthcare issue dealt with in their FP office instead of needing to see a specialist.  This will often render face-to-face consultation or referral to an emergency department unnecessary.

RACE Provides


    An opportunity to speak directly with specialists


    Timely guidance and advice


    Assistance with plan of care


    Learning opportunity


    Enhanced ability to manage the patient in your office


    Calls returned within 2 hours and commonly within an hour


    CME credit through “Linking Learning to Practice

RACE Does Not Provide


    Appointment booking


    Arranging transfer


    Arranging for laboratory or diagnostic investigations


    Informing the referring physician of results of diagnostic investigations


    Arranging a hospital bed

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