Telephone Specialty Selection Menu

• Local RACE Line Number: 604-696-2131
• Toll free number: 1-877-696-2131
• If you are experiencing difficulty or your call is not returned within 2 hours, please call 604-806-8558 or email race@providencehealth.bc.ca. This line is available Monday to Friday 8:00 am – 5:00 pm excluding statutory holidays. If you know your option number, you can press your option at any time throughout the message.

Online/App Requests Only Specialties

The following specialties are only available through your desktop at www.raceapp.ca (or mobile app “RACEApp+” iOS and Android). The requests will still be return via the telephone to the direct line listed on your profile.

• Addictions Medicine*
• Allergy*
• COVID – GIM Post Infection Care*
• Endocrinology
• General Pediatrics
• Geriatrics
• Hypertension
• Infectious Disease – COVID-19 Clinical*
• Infectious Diseases – Adult
• Infectious Diseases – Tropical & Post-Travel*
• Neurology
• Obstetrics and Gynecology
• Ophthalmology
• Otolaryngology/ENT
• Physical Medicine & Rehabilitation*
• Psychiatry – Child & Adolescents*
• Radiology
• Rheumatology – Adult
• Urology*
• Vascular Surgery*

Telephone Selection Menu

Press 0 for administrative help or questions

Press 1 for the following specialties. You will hear an additional telephone tree option list to choose from:

1. Addictions Medicine (RACEapp+ only)*
2. Emergency Medicine
3. General Cardiology
4. Heart Failure
5. Cardiovascular Risk and Lipid Management
6. Cardiac Transplant*
7. Ear, Nose & Throat (ENT) (RACEapp+ only)
8. Sleep Disorders*
9. Vascular Surgery (RACEapp+ only)*

Press 2 for the following specialties. You will hear an additional telephone tree option list to choose from:

1. Endocrinology (RACEapp+ only)
2. Geriatric Medicine (RACEapp+ only)
3. Pediatric Gastroenterology*
4. General Internal Medicine
5. Hand and Upper Limb Orthopedic Conditions
6. Obstetrics and Gynecology (RACEapp+ only)
7. Leg, Ankle, Foot Orthopedic Conditions
8. WorkSafeBC*†
9. Pediatric Infectious Diseases*

Press 3 for the following specialties. You will hear an additional telephone tree option list to choose from:

1. HIV Care, Treatment and Prophylaxis (this is not an infectious disease line)*
2. Nephrology
3. Adult Psychiatry
4. n/a
5. General Pediatrics (RACEapp+ only)
6. Adult Eating Disorders – Psychiatry*
7. Geriatric Psychiatry
8. Perinatal Psychiatry*
9. Perinatal Addictions*

Press 4 for the following specialties. You will hear an additional telephone tree option list to choose from:

1. Respirology
2. Rheumatology – Adult (RACEapp+ only)
3. Trans Gender Care*
4. Medical Assistance in Dying Advice*
5. Ophthalmology (RACEapp+ only)
6. Medical Refugee Health*
7. Thrombosis*
8. Sexually Transmitted Infection (STI) Service*
9. Radiology (RACEapp+ only)

Press 5 for the following specialties. You will hear an additional telephone tree option list to choose from:

1. Infectious Diseases – Adult (RACEapp+ only)
2. Parkinson’s Disease & Other Movement Disorders*
3. Physical Medicine & Rehabilitation (RACEapp+ only)*
4. Infectious Diseases – Tropical & Post-Travel (RACEapp+ only)*
5. Tuberculosis
6. Pediatric Rheumatology*
7. Sexual Assault Service*
8. General Surgery
9. Medical Termination of Pregnancy Advice*

*Provincially available specialties

† Physicians & Nurse Practitioners can only bill if they have a patient with a claim

Provincial Palliative Care Line

• For those who do not have access to a local palliative care service, for advice or support, call 1 877 711-5757.  In ongoing partnership with the Doctors of BC, the toll-free Provincial Palliative Care Consultation Phone Line is staffed by Vancouver Home Hospice Palliative Care physicians 24 hours per day, 7 days per week to assist physicians and nurse practitioners with advice about symptom management, psychosocial issues, or difficult end-of-life decision making.