Telephone Specialty Selection Menu

• Local RACE Line Number: 604-696-2131
• Toll free number: 1-877-696-2131
• If you are experiencing difficulty or your call is not returned within 2 hours, please call Alex at 604-682-2344 extension 66522 or email race@providencehealth.bc.ca. This line is available Monday to Friday 8:00 am – 5:00 pm excluding statutory holidays. If you know your option number, you can press your option at any time throughout the message.

App/Online requests only

The following are only available through your desktop (www.raceapp.ca) or mobile (“RACEapp+” available for Apple iOS or Android). Sign up at www.raceapp.ca today!

• Neurology
• Otolaryngology/ENT
• Urology
• Child and Youth Psychiatry

Telephone Selection Menu (download .pdf)

Press 0 for administrative help or questions

Press 1 for the following specialties. You will hear an additional telephone tree option list to choose from:

1. Addictions Medicine
2. Emergency Medicine
3. General Cardiology
4. Heart Failure specialist
5. Cardiovascular Risk and Lipid Management
6. Cardiac Transplant
7. n/a
8. Sleep Disorders
9. Vascular Surgery

Press 2 for the following specialties. You will hear an additional telephone tree option list to choose from:

1. Endocrinology
2. Geriatric Medicine
3. Pediatric Gastroenterology
4. General Internal Medicine
5. Hand and Upper Limb Orthopedic Conditions
6. Obstetrics and Gynecology
7. Leg, Ankle, Foot Orthopedic Conditions
8. Pediatric Orthopedic Conditions
9. Pediatric Infectious Diseases

Press 3 for the following specialties. You will hear an additional telephone tree option list to choose from:

1. HIV Care, Treatment and Prophylaxis (this is not an infectious disease line)
2. Nephrology
3. Adult Psychiatry
4. n/a
5. General Pediatrics
6. Eating Disorders – Psychiatry
7. Geriatric Psychiatry
8. Perinatal Psychiatry
9. Perinatal Addictions

Press 4 for the following specialties. You will hear an additional telephone tree option list to choose from:

1. Respirology
2. Rheumatology – Adult
3. Trans Gender Care
4. Medical Assistance in Dying Advice
5. Ophthamology
6. Medical Refugee Health
7. Thrombosis
8. Sexually Transmitted Infection (STI) Service
9. Radiology (RACEapp+ only temporarily)

Press 5 for the following specialties. You will hear an additional telephone tree option list to choose from:

1. Infectious Diseases – Adult
2. Parkinson’s Disease & Other Movement Disorders
3. Physical Medicine & Rehabilitation
4. Infectious Diseases – Tropical & Post-Travel
5. Tuberculosis (NEW)
6. Pediatric Rheumatology

Provincial Palliative Care Line

• For those who do not have access to a local palliative care service, for advice or support, call 1 877 711-5757.  In ongoing partnership with the Doctors of BC, the toll-free Provincial Palliative Care Consultation Phone Line is staffed by Vancouver Home Hospice Palliative Care physicians 24 hours per day, 7 days per week to assist physicians and nurse practitioners with advice about symptom management, psychosocial issues, or difficult end-of-life decision making.