Telephone Specialty Selection Menu

  • Local RACE Line Number: 604-696-2131
  • Toll free number: 1-877-696-2131
  • If you are experiencing difficulty or your call is not returned within 2 hours, please call Alex at 604-682-2344 extension 66522 or email race@providencehealth.bc.ca. This line is available Monday to Friday 8:00 am – 5:00 pm excluding statutory holidays. If you know your option number, you can press your option at any time throughout the message.

Online/App requests only

The following specialties are only available through your desktop at www.raceapp.ca (or mobile app “RACEApp+” iOS and Android). The requests will still be return via the telephone to the direct line listed on your profile.

  • Addictions 
  • Infectious Diseases – Adult
  • Endocrinology
  • Ob/Gyn
  • Ophthalmology
  • Neurology
  • ENT (Otolaryngology)
  • Urology
  • Child and Youth Psychiatry
  • Radiology

Telephone Selection Menu

*only available through your desktop at www.raceapp.ca (or mobile app “RACEApp+” iOS and Android)

Press 0 for administrative help or questions

Press 1 for the following specialties. You will hear an additional telephone tree option list to choose from:

  1. *Addictions Medicine (now online/app only)
  2. Emergency Medicine
  3. General Cardiology
  4. Heart Failure specialist
  5. Cardiovascular Risk and Lipid Management
  6. Cardiac Transplant
  7. n/a
  8. Sleep Disorders
  9. Vascular Surgery

Press 2 for the following specialties. You will hear an additional telephone tree option list to choose from:

  1. *Endocrinology (now online/app only)
  2. Geriatric Medicine
  3. Pediatric Gastroenterology
  4. General Internal Medicine
  5. Hand and Upper Limb Orthopedic Conditions
  6. *Obstetrics and Gynecology (now online/app only)
  7. Leg, Ankle, Foot Orthopedic Conditions
  8. Pediatric Orthopedic Conditions
  9. Pediatric Infectious Diseases

Press 3 for the following specialties. You will hear an additional telephone tree option list to choose from:

  1. HIV Care, Treatment and Prophylaxis (this is not an infectious disease line)
  2. Nephrology
  3. Adult Psychiatry
  4. n/a
  5. General Pediatrics
  6. Eating Disorders – Psychiatry
  7. Geriatric Psychiatry
  8. Perinatal Psychiatry
  9. Perinatal Addictions

Press 4 for the following specialties. You will hear an additional telephone tree option list to choose from:

  1. Respirology
  2. Rheumatology – Adult
  3. Trans Gender Care
  4. Medical Assistance in Dying Advice
  5. *Ophthalmology (now online/app only)
  6. Medical Refugee Health
  7. Thrombosis
  8. Sexually Transmitted Infection (STI) Service
  9. *Radiology (now online/app only)

Press 5 for the following specialties. You will hear an additional telephone tree option list to choose from:

  1. *Infectious Diseases – Adult (now online/app only)
  2. Parkinson’s Disease & Other Movement Disorders
  3. Physical Medicine & Rehabilitation
  4. Infectious Diseases – Tropical & Post-Travel
  5. Tuberculosis
  6. Pediatric Rheumatology
  7. Sexual Assault Service
  8. General Surgery

Provincial Palliative Care Line

  • For those who do not have access to a local palliative care service, for advice or support, call 1 877 711-5757.  In ongoing partnership with the Doctors of BC, the toll-free Provincial Palliative Care Consultation Phone Line is staffed by Vancouver Home Hospice Palliative Care physicians 24 hours per day, 7 days per week to assist physicians and nurse practitioners with advice about symptom management, psychosocial issues, or difficult end-of-life decision making.