Telephone Specialty Selection Menu

• Local RACE Line Number: 604-696-2131
• Toll free number: 1-877-696-2131
• If you are experiencing difficulty or your call is not returned within 2 hours, please call Alex at 604-682-2344 extension 66522 or email race@providencehealth.bc.ca. This line is available Monday to Friday 8:00 am – 5:00 pm excluding statutory holidays. If you know your option number, you can press your option at any time throughout the message.

Online/App requests only Specialties

The following specialties are only available through your desktop at www.raceapp.ca (or mobile app “RACEApp+” iOS and Android). The requests will still be return via the telephone to the direct line listed on your profile.

• Addictions
• Infectious Diseases – Adult
• Endocrinology
• Ob/Gyn
• Ophthalmology
• Neurology
• ENT (Otolaryngology)
• Urology
• Child and Youth Psychiatry
• Radiology

Telephone Selection Menu

*only available through your desktop at www.raceapp.ca (or mobile app “RACEApp+” iOS and Android)

Press 0 for administrative help or questions

Press 1 for the following specialties. You will hear an additional telephone tree option list to choose from:

1. *Addictions Medicine (now online/app only)
2. Emergency Medicine
3. General Cardiology
4. Heart Failure specialist
5. Cardiovascular Risk and Lipid Management
6. Cardiac Transplant
7. n/a
8. Sleep Disorders
9. Vascular Surgery

Press 2 for the following specialties. You will hear an additional telephone tree option list to choose from:

1. *Endocrinology (now online/app only)
2. Geriatric Medicine
3. Pediatric Gastroenterology
4. General Internal Medicine
5. Hand and Upper Limb Orthopedic Conditions
6. *Obstetrics and Gynecology (now online/app only)
7. Leg, Ankle, Foot Orthopedic Conditions
8. n/a
9. Pediatric Infectious Diseases

Press 3 for the following specialties. You will hear an additional telephone tree option list to choose from:

1. HIV Care, Treatment and Prophylaxis (this is not an infectious disease line)
2. Nephrology
3. Adult Psychiatry
4. n/a
5. General Pediatrics
6. Eating Disorders – Psychiatry
7. Geriatric Psychiatry
8. Perinatal Psychiatry
9. Perinatal Addictions

Press 4 for the following specialties. You will hear an additional telephone tree option list to choose from:

1. Respirology
2. Rheumatology – Adult
3. Trans Gender Care
4. Medical Assistance in Dying Advice
5. *Ophthalmology (now online/app only)
6. Medical Refugee Health
7. Thrombosis
8. Sexually Transmitted Infection (STI) Service
9. *Radiology (now online/app only)

Press 5 for the following specialties. You will hear an additional telephone tree option list to choose from:

1. *Infectious Diseases – Adult (now online/app only)
2. Parkinson’s Disease & Other Movement Disorders
3. Physical Medicine & Rehabilitation
4. Infectious Diseases – Tropical & Post-Travel
5. Tuberculosis
6. Pediatric Rheumatology
7. Sexual Assault Service
8. General Surgery
9. Medical Termination of Pregnancy Advice

Provincial Palliative Care Line

• For those who do not have access to a local palliative care service, for advice or support, call 1 877 711-5757.  In ongoing partnership with the Doctors of BC, the toll-free Provincial Palliative Care Consultation Phone Line is staffed by Vancouver Home Hospice Palliative Care physicians 24 hours per day, 7 days per week to assist physicians and nurse practitioners with advice about symptom management, psychosocial issues, or difficult end-of-life decision making.