Telephone Specialty Selection Menu
- Local RACE Line Number: 604-696-2131
- Toll free number: 1-877-696-2131
- If you are experiencing difficulty or your call is not returned within 2 hours, please call Alex at 604-682-2344 extension 66522 or email race@providencehealth.bc.ca. This line is available Monday to Friday 8:00 am – 5:00 pm excluding statutory holidays. If you know your option number, you can press your option at any time throughout the message.
Online/App requests only
The following specialties are only available through your desktop at www.raceapp.ca (or mobile app “RACEApp+” iOS and Android). The requests will still be return via the telephone to the direct line listed on your profile.
- Addictions
- Infectious Diseases – Adult
- Endocrinology
- Ob/Gyn
- Ophthalmology
- Neurology
- ENT (Otolaryngology)
- Urology
- Child and Youth Psychiatry
- Radiology
Telephone Selection Menu
*only available through your desktop at www.raceapp.ca (or mobile app “RACEApp+” iOS and Android)
Press 0 for administrative help or questions
Press 1 for the following specialties. You will hear an additional telephone tree option list to choose from:
- *Addictions Medicine (now online/app only)
- Emergency Medicine
- General Cardiology
- Heart Failure specialist
- Cardiovascular Risk and Lipid Management
- Cardiac Transplant
- n/a
- Sleep Disorders
- Vascular Surgery
Press 2 for the following specialties. You will hear an additional telephone tree option list to choose from:
- *Endocrinology (now online/app only)
- Geriatric Medicine
- Pediatric Gastroenterology
- General Internal Medicine
- Hand and Upper Limb Orthopedic Conditions
- *Obstetrics and Gynecology (now online/app only)
- Leg, Ankle, Foot Orthopedic Conditions
- Pediatric Orthopedic Conditions
- Pediatric Infectious Diseases
Press 3 for the following specialties. You will hear an additional telephone tree option list to choose from:
- HIV Care, Treatment and Prophylaxis (this is not an infectious disease line)
- Nephrology
- Adult Psychiatry
- n/a
- General Pediatrics
- Eating Disorders – Psychiatry
- Geriatric Psychiatry
- Perinatal Psychiatry
- Perinatal Addictions
Press 4 for the following specialties. You will hear an additional telephone tree option list to choose from:
- Respirology
- Rheumatology – Adult
- Trans Gender Care
- Medical Assistance in Dying Advice
- *Ophthalmology (now online/app only)
- Medical Refugee Health
- Thrombosis
- Sexually Transmitted Infection (STI) Service
- *Radiology (now online/app only)
Press 5 for the following specialties. You will hear an additional telephone tree option list to choose from:
- *Infectious Diseases – Adult (now online/app only)
- Parkinson’s Disease & Other Movement Disorders
- Physical Medicine & Rehabilitation
- Infectious Diseases – Tropical & Post-Travel
- Tuberculosis
- Pediatric Rheumatology
- Sexual Assault Service
- General Surgery
- Medical Termination of Pregnancy Advice
Provincial Palliative Care Line
- For those who do not have access to a local palliative care service, for advice or support, call 1 877 711-5757. In ongoing partnership with the Doctors of BC, the toll-free Provincial Palliative Care Consultation Phone Line is staffed by Vancouver Home Hospice Palliative Care physicians 24 hours per day, 7 days per week to assist physicians and nurse practitioners with advice about symptom management, psychosocial issues, or difficult end-of-life decision making.