Telephone Specialty Selection Menu

  • Local RACE Line Number: 604-696-2131
  • Toll free number: 1-877-696-2131
  • If you are experiencing difficulty or your call is not returned within 2 hours, please call 604-806-8558 or email race@providencehealth.bc.ca. This line is available Monday to Friday 8:00 am – 5:00 pm excluding statutory holidays. If you know your option number, you can press your option at any time throughout the message.

Online/App Requests Only Specialties

The following specialties are only available through your desktop at www.raceapp.ca (or mobile app “RACEApp+” iOS and Android). The requests will still be return via the telephone to the direct line listed on your profile.

  • Addictions Medicine*
  • Allergy*
  • COVID – GIM Post Infection Care*
  • Endocrinology
  • General Pediatrics
  • Geriatrics
  • Hypertension
  • Infectious Disease – COVID-19 Clinical*
  • Infectious Diseases – Adult
  • Infectious Diseases – Tropical & Post-Travel*
  • Neurology
  • Obstetrics and Gynecology
  • Ophthalmology
  • Otolaryngology/ENT
  • Physical Medicine & Rehabilitation*
  • Psychiatry – Child & Adolescents*
  • Radiology
  • Rheumatology – Adult
  • Urology*
  • Vascular Surgery*

Telephone Selection Menu

Press 0 for administrative help or questions

Press 1 for the following specialties. You will hear an additional telephone tree option list to choose from:

  1. Addictions Medicine (RACEapp+ only)*
  2. Emergency Medicine
  3. General Cardiology
  4. Heart Failure
  5. Cardiovascular Risk and Lipid Management
  6. Cardiac Transplant*
  7. Ear, Nose & Throat (ENT) (RACEapp+ only)
  8. Sleep Disorders*
  9. Vascular Surgery (RACEapp+ only)*

Press 2 for the following specialties. You will hear an additional telephone tree option list to choose from:

  1. Endocrinology (RACEapp+ only)
  2. Geriatric Medicine (RACEapp+ only)
  3. Pediatric Gastroenterology*
  4. General Internal Medicine
  5. Hand and Upper Limb Orthopedic Conditions
  6. Obstetrics and Gynecology (RACEapp+ only)
  7. Leg, Ankle, Foot Orthopedic Conditions
  8. n/a
  9. Pediatric Infectious Diseases*

Press 3 for the following specialties. You will hear an additional telephone tree option list to choose from:

  1. HIV Care, Treatment and Prophylaxis (this is not an infectious disease line)*
  2. Nephrology
  3. Adult Psychiatry
  4. n/a
  5. General Pediatrics (RACEapp+ only)
  6. Eating Disorders – Psychiatry*
  7. Geriatric Psychiatry
  8. Perinatal Psychiatry*
  9. Perinatal Addictions*

Press 4 for the following specialties. You will hear an additional telephone tree option list to choose from:

  1. Respirology
  2. Rheumatology – Adult (RACEapp+ only)
  3. Trans Gender Care*
  4. Medical Assistance in Dying Advice*
  5. Ophthalmology (RACEapp+ only)
  6. Medical Refugee Health*
  7. Thrombosis*
  8. Sexually Transmitted Infection (STI) Service*
  9. Radiology (RACEapp+ only)

Press 5 for the following specialties. You will hear an additional telephone tree option list to choose from:

  1. Infectious Diseases – Adult (RACEapp+ only)
  2. Parkinson’s Disease & Other Movement Disorders*
  3. Physical Medicine & Rehabilitation (RACEapp+ only)*
  4. Infectious Diseases – Tropical & Post-Travel (RACEapp+ only)*
  5. Tuberculosis
  6. Pediatric Rheumatology*
  7. Sexual Assault Service*
  8. General Surgery
  9. Medical Termination of Pregnancy Advice*

*Provincially available specialties

Provincial Palliative Care Line

  • For those who do not have access to a local palliative care service, for advice or support, call 1 877 711-5757.  In ongoing partnership with the Doctors of BC, the toll-free Provincial Palliative Care Consultation Phone Line is staffed by Vancouver Home Hospice Palliative Care physicians 24 hours per day, 7 days per week to assist physicians and nurse practitioners with advice about symptom management, psychosocial issues, or difficult end-of-life decision making.