Telephone Specialty Selection Menu (Vancouver Only)
- Local RACE Line Number: 604-696-2131
- Toll free number: 1-877-696-2131
- If you are experiencing difficulty or your call is not returned within 2 hours, please call 604-806-8558 or email RACE@providencehealth.bc.ca. This line is available Monday to Friday 8:00 am – 5:00 pm excluding statutory holidays. If you know your option number, you can press your option at any time throughout the message.
- If your patient is already under the care of a specialist, consult them first.
- Due to high specialist call volumes, provide a direct phone number (not a clinic number) when placing a request.
Online/App Requests Only Specialties
The following specialties are only available through your desktop at www.raceapp.ca (or mobile app “RACEApp+” iOS and Android). The requests will still be return via the telephone to the direct line listed on your profile.
- Addictions Medicine*
- Allergy*
- Cardiology
- Cardiovascular Risk & Lipid Management*
- COVID – GIM Post Infection Care*
- Endocrinology
- General Internal Medicine
- General Pediatrics
- Geriatrics
- Hypertension
- Infectious Disease – COVID-19 Clinical*
- Infectious Diseases – Adult
- Infectious Diseases – Tropical Medicine and Parasitology*
- Neurology
- Obstetrics and Gynecology
- Ophthalmology
- Otolaryngology/ENT
- Physical Medicine & Rehabilitation*
- Adult Psychiatry
- Radiology
- Rheumatology – Adult
- Vascular Surgery*
Telephone Selection Menu
Press 0 for administrative help or questions
Press 1 for the following specialties. You will hear an additional telephone tree option list to choose from:
- Addictions Medicine (RACEapp+ only)*
- Emergency Medicine
- Cardiology (RACEapp+ only)
- Heart Failure
- Cardiovascular Risk and Lipid Management* (RACEapp+ only)
- Cardiac Transplant*
- Ear, Nose & Throat (ENT) (RACEapp+ only)
- Sleep Disorders*
- Vascular Surgery (RACEapp+ only)*
Press 2 for the following specialties. You will hear an additional telephone tree option list to choose from:
- Endocrinology (RACEapp+ only)
- Geriatric Medicine (RACEapp+ only)
- Pediatric Gastroenterology*
- General Internal Medicine (RACEapp+ only)
- Hand and Upper Limb Orthopedic Conditions
- Obstetrics and Gynecology (RACEapp+ only)
- Leg, Ankle, Foot Orthopedic Conditions
- WorkSafeBC*†
Press 3 for the following specialties. You will hear an additional telephone tree option list to choose from:
- HIV Care, Treatment and Prophylaxis (this is not an infectious disease line)*
- Nephrology
- Adult Psychiatry (RACEapp+ only)
- n/a
- General Pediatrics (RACEapp+ only)
- Adult Eating Disorders – Psychiatry*
- Geriatric Psychiatry
- Perinatal Psychiatry*
- Perinatal Addictions*
Press 4 for the following specialties. You will hear an additional telephone tree option list to choose from:
- Respirology
- Rheumatology – Adult (RACEapp+ only)
- Trans Gender Care*
- Medical Assistance in Dying Advice*
- Ophthalmology (RACEapp+ only)
- Medical Refugee Health*
- Thrombosis*
- Sexually Transmitted Infection (STI) Service*
- Radiology (RACEapp+ only)
Press 5 for the following specialties. You will hear an additional telephone tree option list to choose from:
- Infectious Diseases – Adult (RACEapp+ only)
- Parkinson’s Disease & Other Movement Disorders*
- Physical Medicine & Rehabilitation (RACEapp+ only)*
- Infectious Diseases – Tropical & Post-Travel (RACEapp+ only)*
- Tuberculosis
- Pediatric Rheumatology*
- Sexual Assault Service*
- General Surgery
- Medical Termination of Pregnancy Advice*
*Provincially available specialties
† Physicians & Nurse Practitioners can only bill if they have a patient with a claim
BC Provincial Palliative Care Consultation Line (Toll free, 24/7) 1-877-711-5757
- For those who do not have access to a local palliative care service, for advice or support, call 1 877 711-5757. In ongoing partnership with the Doctors of BC, the toll-free Provincial Palliative Care Consultation Phone Line is staffed by Vancouver Home Hospice Palliative Care physicians 24 hours per day, 7 days per week to assist physicians and nurse practitioners with advice about symptom management, psychosocial issues, or difficult end-of-life decision making.
Psychiatry – Child & Adolescent: Call Compass Mental Health (Toll free, 9am-5pm) 1-855-702-7272
- Compass is a consultative service available to providers across BC working with children and youth with mental health and substance use concerns. The Compass multidisciplinary team can help with diagnostic clarification, medication recommendations, and treatment planning. Calls to Compass are answered by an experienced clinician and take approximately 15-20 minutes. The clinician will triage the call and determine whether Compass can provide day-of support from a Compass child and adolescent psychiatrist. Providers can learn more about Compass and access resources, toolkits, and upcoming webinars at compassbc.ca
