Telephone Specialty Selection Menu
- Local RACE Line Number: 604-696-2131
- Toll free number: 1-877-696-2131
- If you are experiencing difficulty or your call is not returned within 2 hours, please call 604-806-8558 or email race@providencehealth.bc.ca. This line is available Monday to Friday 8:00 am – 5:00 pm excluding statutory holidays. If you know your option number, you can press your option at any time throughout the message.
Online/App Requests Only Specialties
The following specialties are only available through your desktop at www.raceapp.ca (or mobile app “RACEApp+” iOS and Android). The requests will still be return via the telephone to the direct line listed on your profile.
- Addictions Medicine*
- Allergy*
- COVID – GIM Post Infection Care*
- Endocrinology
- General Pediatrics
- Geriatrics
- Hypertension
- Infectious Disease – COVID-19 Clinical*
- Infectious Diseases – Adult
- Infectious Diseases – Tropical & Post-Travel*
- Neurology
- Obstetrics and Gynecology
- Ophthalmology
- Otolaryngology/ENT
- Physical Medicine & Rehabilitation*
- Psychiatry – Child & Adolescents*
- Radiology
- Rheumatology – Adult
- Urology*
- Vascular Surgery*
Telephone Selection Menu
Press 0 for administrative help or questions
Press 1 for the following specialties. You will hear an additional telephone tree option list to choose from:
- Addictions Medicine (RACEapp+ only)*
- Emergency Medicine
- General Cardiology
- Heart Failure
- Cardiovascular Risk and Lipid Management
- Cardiac Transplant*
- Ear, Nose & Throat (ENT) (RACEapp+ only)
- Sleep Disorders*
- Vascular Surgery (RACEapp+ only)*
Press 2 for the following specialties. You will hear an additional telephone tree option list to choose from:
- Endocrinology (RACEapp+ only)
- Geriatric Medicine (RACEapp+ only)
- Pediatric Gastroenterology*
- General Internal Medicine
- Hand and Upper Limb Orthopedic Conditions
- Obstetrics and Gynecology (RACEapp+ only)
- Leg, Ankle, Foot Orthopedic Conditions
- n/a
- Pediatric Infectious Diseases*
Press 3 for the following specialties. You will hear an additional telephone tree option list to choose from:
- HIV Care, Treatment and Prophylaxis (this is not an infectious disease line)*
- Nephrology
- Adult Psychiatry
- n/a
- General Pediatrics (RACEapp+ only)
- Eating Disorders – Psychiatry*
- Geriatric Psychiatry
- Perinatal Psychiatry*
- Perinatal Addictions*
Press 4 for the following specialties. You will hear an additional telephone tree option list to choose from:
- Respirology
- Rheumatology – Adult (RACEapp+ only)
- Trans Gender Care*
- Medical Assistance in Dying Advice*
- Ophthalmology (RACEapp+ only)
- Medical Refugee Health*
- Thrombosis*
- Sexually Transmitted Infection (STI) Service*
- Radiology (RACEapp+ only)
Press 5 for the following specialties. You will hear an additional telephone tree option list to choose from:
- Infectious Diseases – Adult (RACEapp+ only)
- Parkinson’s Disease & Other Movement Disorders*
- Physical Medicine & Rehabilitation (RACEapp+ only)*
- Infectious Diseases – Tropical & Post-Travel (RACEapp+ only)*
- Tuberculosis
- Pediatric Rheumatology*
- Sexual Assault Service*
- General Surgery
- Medical Termination of Pregnancy Advice*
*Provincially available specialties
Provincial Palliative Care Line
- For those who do not have access to a local palliative care service, for advice or support, call 1 877 711-5757. In ongoing partnership with the Doctors of BC, the toll-free Provincial Palliative Care Consultation Phone Line is staffed by Vancouver Home Hospice Palliative Care physicians 24 hours per day, 7 days per week to assist physicians and nurse practitioners with advice about symptom management, psychosocial issues, or difficult end-of-life decision making.